About the Session:
Limited research has sought to measure and evaluate the workload of mental health service providers, and what does exist often miscommunicates workload as “caseload”. In addition, the current tools used to measure workload generally focus solely on nursing duties, overlooking the tasks of community-based mental health workers. Furthermore, the majority of research has not been conducted in North America and is overrepresented by organizations in the United Kingdom. Effectively measuring workload can assist mental health agencies in better understanding the tasks completed by their employees, the time requirements for specific tasks, and where work pressures may materialize. With this knowledge organizations can make informed changes to improve the quality of care for their clients as well as the wellbeing of their staff. This review will address the limited literature related to workload, existing measures and their limitations, and suggested next steps. Future research and clinical implications will also be discussed
Kristina Trandovski is completing her Masters degree in Applied Psychology at Laurentian University in Sudbury, ON. Kristina’s research primarily focuses on family coping behaviours. She has experience working with children and adults in areas including mental health, addictions, and learning disabilities.
Alexandra Clement is a Continuous Quality Improvement and Research Analyst at the Child and Family Centre in Sudbury, ON. Alex has also worked in the adult sector with Addictions Mental Health Ontario (AMHO) as part of the Excellence in Quality Improvement Project (EQIP).
Mark Fraser is a registered psychotherapist and is the Director of Systems Management and Quality at the Child and Family Centre. Mark has over 17 years of experience working with children, youth, and families within the child protection, children’s mental health, developmental, and non-profit sectors.