About the Session:
CMHA Kenora Branch has been on a 3-year journey to incorporate the client and family voice in all facets of organizational governance and program planning. A journey of mitigating risk, exemplifying best practices and continuous quality improvement to enhance engagement, governance and client outcomes. Originating steps stemmed from Accreditation Canada’s Standards for Community Based Mental Health Organizations. CMHA’s Client Family Advisory Committee quality initiative objectives were seamlessly created from Accreditation Canada’s evidence-based criteria.
Kim Elke works for CMHA Kenora Branch in Quality Improvement. She has a diverse nursing background and a passion for community development, as well as QI. Her most recent project has been supporting the Excellence in Quality Improvement Project (E-QIP) as a QI Coach. (43 words)
Paivi Kattilakoski works for Accreditation Canada and has a background in providing community-based mental health services. Paivi has a keen interest in CFCC, client safety and quality improvement (QI), Paivi supports organizations in the implementation Accreditation Canada’s best practice standards in client engagement.